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This store has earned the following certifications.
Ice Cube Machines / Knee Ice Maker
Our system features an inline timer control, offering handheld convenience. You can set custom on and off cycles, and adjust the cold therapy flow to four different levels. This patent-pending technology ensures a personalized and safe cryotherapy session, ideal for post-surgery recovery and chronic pain management.
The 9-quart double insulated cooler is designed for extended cold therapy. Unlike ice, it uses six 16.9 oz frozen water bottles, reducing mess and refills. Portable and convenient, it provides sustained pain relief without the hassle.
The Knee & Joint Therapy Pad is secure and comfortable, featuring adjustable elastic and Velcro belts. Ergonomically designed, it fits knees, elbows, ankles, and other joints. Doctors recommend it for pain relief and post-surgery recovery.
Our brushless pump is engineered for tranquility, operating quietly to ensure your sleep or rest isn't disturbed. It delivers an effective cryotherapy treatment, making it perfect for healing.
Every aspect of our product, from design to assembly, is done with pride in our hometown of Stow, Ohio. We are a family-owned and operated company dedicated to quality. When you call, we will answer, ready to assist right here in Stow, Ohio, USA.
We stand behind our product and its description 100%. Your Polar Active Ice Machine is backed by a robust 1-year manufacturer's warranty. We are committed to your satisfaction, ensuring a worry-free purchase. In the rare event of an issue, we will do whatever is necessary to make it right.
If you receive a size that does not satisfy you, we will provide the other size, no questions asked. We are here to ensure your complete satisfaction.
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:[email protected] ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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